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Sat, May 30

Williams Justice Court looks to bring court to Tusayan

TUSAYAN, Ariz. - The Williams Justice Court provides services to the citizens of Tusayan, Grand Canyon, Valle and many surrounding areas but sometimes it is difficult for people to make their court dates.

The court only has court dates once a month for these communities. Making that date and the follow up court dates can prove difficult.

The court is looking at several options to remedy the problem. One option is bringing the court to Tusayan in the form of a traveling court system.

Williams Justice Court Judge Robert (Rob) Krombeen said the court tries to be the best small court in Arizona and customer service is a big part of that. Helping people get to court is essential.

"A lot of work is seasonal work, so people don't have cars right there or they don't have family to help them get to court, so that is one of the challenges they face," Krombeen said. "It's a big precinct and us providing the court for Tusayan, everyone in Tusayan who is cited in this court has to come down here currently."

Williams Justice Court holds three courts in the Williams courtroom: Tusayan, the city of Williams, and the Justice Court. Williams and Tusayan are the least busy. Krombeen said he is interested in holding a primary court date once a month, where a portion of the day is set aside for cases within that city.

"What I'd like us to look at is the possibility of traveling and holding court in town perhaps in the town hall, at least at that one day a month when we have the most people together to hold court." Krombeen said, "Where it would be cost effective for court travel as well as improve customer service for those defendants that would otherwise all be traveling to Williams that day."

Krombeen said a shuttle service to provide transportation to and from Tusayan for citizens with court dates at Williams Justice Court is another option.

Glenn and Kendra Edens, owners of Williams Taxi and Shuttle, are considering a grant through Northern Arizona Intergovernmental Public Transportation (NAIPTA) that would allow them to start a voucher program for people needing transportation to and from court of other court mandated rulings, including drug courts, traffic courts, or DUI classes located in Flagstaff.

Williams Taxi and Shuttle has a similar voucher program in place for the elderly and disabled that allows them to get 12 free rides for up to $30 per ride in value, every month through the voucher program offered by Northern Arizona Intergovernmental Public Transportation Authority (NAIPTA).

"That's what we're trying to accomplish in this respect," said Edens. "Right now there is no transportation for them (Tusayan residents) that is realistic."

Edens is discussing the proposal further with NAIPTA and hopes to hear more from them soon.

"I somehow would love to be able to partner with a local taxi company who is already looking at how they can provide increased and improved services to the community," Krombeen said.

According to Krombeen, Williams Justice Court continues to look into various options for Tusayan's court system.

"We are constantly evaluating all of the elements of the administration of the court," Krombeen said. "Customer service being one of those. We are constantly reviewing our processes how we can improve those procedures."

Within the next few months, the court will offer a free customer service class to businesses in the greater Tusayan area. The class is an hour and a half long and offers training on effective tips and tricks businesses can implement to improve customer relationships. The class is designed for everyone who interacts with customers regularly and is open to salespeople, professionals, servers, housecleaners, teachers, public officials, or any job focusing on serving the public.

More information is available from the Williams Justice Court at (928) 679-7698.

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