Williams City Hall remodel adds utility billing office

Williams Public Works Director Kyle Christiansen and Maintenance Foreman Rob Brothers work on building a utilities office in Williams City Hall. Ryan Williams/WGCN

Williams Public Works Director Kyle Christiansen and Maintenance Foreman Rob Brothers work on building a utilities office in Williams City Hall. Ryan Williams/WGCN

WILLIAMS, Ariz. - City managers are continuing to upgrade the city utility systems and billing processes. With installation of new water meters complete, city workers are remodeling city hall and creating a new utility office.

Currently residents of Williams pay their water bills by mailing them or bringing them to an administrative assistant at city hall. Electric bills are dropped at the APS office on Route 66 in downtown Williams or mailed. The new system will streamline the process by allowing residents to pay both bills in one office and have the ability to talk with a dedicated utility clerk about any problems.

"We want to simplify the process and save money," said Williams Public Works Director Kyle Christiansen. "The APS building in town will close, but the construction office will still be there. The actual interface of APS will be here. We're still working on the details."

Christiansen said by closing the APS office downtown the city is able to save money and hire a full-time utility clerk at city hall. The utility clerk will work directly with city Utility Billing Specialist Sherrie Pippen. They will be able to answer questions and help people with billing problems. This will free up the administrative assistant who handles building permits and other duties at the building.

"It will sort of revert to Williams City Electric, but APS will still be the operating contractor," Christiansen said. "What's neat about their meters is since they're radio read meters they can be turned on and off in about 20 minutes...sometimes instantaneously. We can just enter the serial number and within a few minutes the meter is on and reading. That has reduced some of the APS costs now that they don't need a meter reader."

Christiansen said the city is still working out the details with APS about the transition. APS will vacate the city owned building soon and the city will then find another occupant for the building.

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